Tina Whelan

As Director of Operations & Business Services, Tina is responsible for Account Management, strategic and fiscal planning and driving the business forward.

With the benefit of over 10 years experience in a senior capacity at a major Bank and 6 years in the Insurance profession, Tina commands a wealth of financial experience. Her responsibilities include the day to day running of the business, service delivery, product consistency, adherence to best claims handling practices and ensuring that a market leading service is consistently delivered.

Tina heads our tender response team and also has responsibility for new services development.

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Martin Mathieson

Martin is responsible for all aspects of the firms technical liability adjusting operations. He has over 30 years experience in the industry, with significant experience in the handling of complex, high value and sensitive claims. Large and unusual claims that he has handled include:-

  • Represented Insurers of the Football League following a high profile incident involving an altercation between a Manager and prestigious player;
  • Collapse of large scaffold structure involving fatalities and multi claimants with significant injuries;
  • Double fatality caused by fireball whilst operatives were lining the interior of an industrial chimney;
  • Fatality on a lake when a vessel capsized during a marketing event;
  • Represented Insurers of a fertility clinic following patients birth of triplets (was planning one child only).

Martin has held senior management and board positions in both Liability and Property adjusting disciplines and has experience of working for Brokers, Insurers and niche/specialist adjusters.

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Dean Harrison

Dean, aged 35, benefits from a law degree and prior worked for a National firm of solicitors. He has over 12 years experience in the handling of motor RTA and liability claims. He is both a Board and Divisional Director with a bias towards hands-on casualty claims and account management, and is also a key adjuster forming part of the companies CAT and Rapid Response Teams.

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Susan Kim Brown

Susan holds the position of Financial Director. Having previously worked at Deutsche Bank AG and Bank of America, being based in Hamburg, Germany, she benefits from a significant amount of financial and Client liaison experience: she also speaks fluent German.

Susan, who is based at MI's Harrogate Head Office, has been significantly instrumental in the growth and success of the company, with a strong focus on communications and a pro-active approach to product delivery and best practices.

Contact Sue at This email address is being protected from spambots. You need JavaScript enabled to view it.

Associate Directors

David Robinson

David has Board responsiblity for our Property Division. He has a strong technical and Client relationship background, developed over 30 years. He regularly deals with high value complex claims.

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Sarah Rawson

Inhouse Solicitor

Sarah Rawson joined MI Adjusting in March 2013 as a qualified solicitor. She graduated from London University in Psychology and in Law at the College of Law, York. Sarah completed her training with Radcliffes Le Bresseur in London in 1995. Since qualifying, Sarah has had extensive experience in clinical negligence/personal injury and also a number of years in commercial litigation. In her current role, Sarah is responsible for reviewing reports, quality control and advising generally on liability and quantum issues.

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"Strength in Depth"