Reliable, Consistent and Easy to Work with
The Directors and staff at MI Adjusting are committed to achieving a consistently excellent standard of claims handling and adjusting services, focusing on providing technical and expert solutions to an exceptional, market-leading standard. Using only experienced, qualified staff, we deliver an innovative and reliable service.
Board of Directors
Tina Whelan
As Director of Operations & Business Services, Tina is responsible for Account Management, strategic and fiscal planning and driving the business forward.
With the benefit of over 10 years experience in a senior capacity at a major Bank and 12 years in the Insurance profession, Tina commands a wealth of financial experience. Her responsibilities include the day to day running of the business, service delivery, product consistency, adherence to best claims handling practices and ensuring that a market leading service is effectively and consistently delivered.
Tina is responsible for Marketing and Co-ordinating various Marketing Campaigns along with Developing, Planning and implementing the future Company Business strategy.
Contact Tina at tina.whelan@miadjusting.com
Martin Mathieson
Martin Mathieson ACII Accredited Mediator
Martin is responsible for all aspects of the firm’s technical liability adjusting operations. He has over 30 years experience in the industry, with significant experience in the handling of complex, high value and sensitive claims. Large and unusual claims that he has handled include:-
- Represented Insurers of the Football League to include a high profile incident involving an altercation between a Manager and prestigious player;
- Collapse of large scaffold structure involving fatalities and multi claimants with life changing injuries;
- Double fatality caused by fireball whilst operatives were lining the interior of an industrial chimney;
- Fatality on a lake when a vessel capsized during a marketing event;
- Represented Insurers of a fertility clinic following patients birth of triplets (was planning one child only).
Martin has held senior management and Board positions in both Liability and Property adjusting disciplines and has experience of working for Brokers, Insurers and self-Insureds.
Contact Martin at martin@miadjusting.com
David Robinson
David Robinson ACII
David has Board responsibility for our Property Division. He has a strong technical and Client relationship background, developed over 30 years in the industry. In addition to commercial property damage, David is also involved in the investigation, supervision and handling of high value complex claims, to include third party property damage arising therefrom; he is a leading member of the firms Catastrophic Loss Team.
Contact David at david.robinson@miadjusting.com
Susan Kim Brown
Susan holds the position of Financial Director. Having previously worked at Deutsche Bank AG and Bank of America, being based in Hamburg, Germany, she benefits from a significant amount of financial and Client liaison experience: she also speaks fluent German.
Susan, who is based at MI's Harrogate Head Office, has been significantly instrumental in the growth and success of the company, with a strong focus on communications and a pro-active approach to product delivery and best practices.
Contact Sue at susan.brown@miadjusting.com
Key Personnel
Ray Phair
Ray Phair M.A.I.F.C.I.
Ray joined MI Adjusting ten years ago and is our Managing Adjuster in the South. He entered the Insurance market in 1990, specialising in the investigation of motor claims, particularly in relation to public service vehicles/fleet risks. He is part of MI’s fraud team and has been involved in the successful identification and rebuttal of staged accidents. Ray handles a mixed portfolio of large and complex claims.
Over recent years, Ray has extended his involvement at MI Adjusting, to embrace EL and PL claims with an emphasis on leisure risks. Of note, Ray has been involved in the following cases: A claim arising from a high profile music concert where the artist stage dived into the crowd, causing a spectator to suffer serious injury. Multiple vehicle Motorway accidents where numerous claimants brought actions against the local Police; a highly sensitive fraud case involving a Director of a Claims Management Company, involving cash for crash RTA’s;
Contact Ray at ray.phair@miadjusting.com
Andrew Marriott
Andrew Marriott TechIOSH, Cert CILA
Andrew has 30 years of experience working in the insurance industry, initially working for a number of Brokers and then within the liability claim departments of two major General Insurers. He has specialised as a Liability Loss Adjuster for over 25 years.
He has extensive experience in dealing with Motor, EL & PL liability disciplines and Property claims, and is experienced in cross-jurisdictional claims in Northern Ireland, Scotland, England and Wales.
Andrew has been the nominated Loss Adjuster for a number of Local Authorities, manufacturing and retail Clients. He has investigated many high-value claims involving fatalities, brain injuries and paralysis.
Contact Andrew at andrew.marriott@miadjusting.com
Anne Seabrook
Anne Seabrook - Head of Motor
Anne has been in the Insurance Industry since 1986. Her career began at NIG Skandia before moving to Tradex and then Ward Evans. Ann also has the benefit of a number of years experience as a Motor, Fleet and Motor Trade Underwriter before joining Aon as their Management Information Coordinator.
Anne joined MI Adjusting 6 years ago and as Head of Motor she has extensive motor, fleet and trade knowledge and experience, with a strong technical background with well-developed client relationship skills.
Contact Anne at anne.seabrook@miadjusting.com
Kelly Gray
Kelly Gray - Company Secretary
Kelly has been with MI Adjusting from day one, having previously been the Office Manager of a large Competitor. She is and always has been Client Focussed described by one Client “as the most efficient and reliable individual they’d ever come across”. Kelly knows everything about the company and more importantly Client expectations. She oversees performance, Client expectations, SLA’s…. everything. Kelly embraces the passion and commitment that MI hopefully reflect in all our work.
Contact Kelly at kelly.gray@miadjusting.com
Andrew Jackson
Callam Lee Mathieson BA (Hons), MA, Dip CILA
Callam joined MI Adjusting 10 years ago as part of the firm’s graduate recruitment programme, initially as the first point of contact for all new claims and thereafter as a Claim’s Handler. He progressed to trainee Loss Adjuster and four years later was promoted to Senior Adjuster, and recently he became an Associate Director. Callam is a highly skilled tenacious Adjuster primarily involved in the investigation of EL, PL and RTA liability claims. He is a key member of MI’s Casualty Team.
Contact Callam at callam.mathieson@miadjusting.com
Domonic Oddy
Dominic Oddy BSc (Hons), MSc, Cert CILA
Dominic joined MI Adjusting nine years ago, as part of the company’s graduate recruitment programme. He was initially engaged as a Claims Handler, although promoted to a Liability Adjuster, primarily undertaking investigations in relation to motor and liability disciplines. He is now a leading member of our TPPD team. His academic background is IT Computing and Business Management and he is responsible for our Company Compliance. Dominic is highly articulate and personable and commonly involved in Client liaison and has recently been promoted to position of Associate Director.
Contact Dominic at dominic.oddy@miadjusting.com
Laura Doyle
Laura Doyle
As our in-house Support Manager Laura is responsible, as our first point of expert contact in relation to claims related matters, to include adherence to SLA’s, KPI’s and performance related issues. She also has responsibility for the collation and preparation of tailored management information.
Contact Laura at laura.doyle@miadjusting.com